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# Salesforce Service Cloud Champion

- **Company:** Schwarz Unternehmenskommunikation GmbH & Co. KG
- **Location:** Bad Friedrichshall, Germany
- **Contract:** Permanent contract
- **Skills:** Release Management, Cloud Services, Salesforce.Com, Apex Code
- **Published:** July 5, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=818cf8e92a14e11f

## About the Role

* Service Cloud Core: Du kennst Salesforce nicht nur aus dem Lehrbuch, sondern hast bereits komplexe, stark customized Umgebungen (idealerweise im Service-Umfeld) betreut.

## Description

* Solution Design & Beratung: Du bist Sparringspartner für unsere Fachbereiche. Du bewertest neue Ideen, hinterfragst den Status Quo und zeigst auf, was mit Lightning Flows, Omni-Channel und KI-Support (Einstein, Cognigy) möglich ist.
 * Customizing mit Weitblick: Du baust Lösungen, die in 30 Centern funktionieren. Du jonglierst mit komplexen Berechtigungsmodellen, individuellen Layouts und automatisierten Workflows.
 * Roadmap-Governance: Bei so vielen Ideen ist Priorisierung alles. Du hilfst uns zu entscheiden, was uns wirklich voranbringt und was technischer Ballast wäre.
 * Release-Management: Du begleitest neue Features vom ersten Workshop über die Sandbox bis zum Go-Live in der gesamten Organisation.


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