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# Technical Support Engineer

- **Company:** Spotter, Inc
- **Location:** Lemont, IL, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Cascading Style Sheets (CSS), Software as a Service, Relational Databases, Programming Tools, Django Web Framework, Issue Tracking Systems, JSON, SQL Databases, Web Applications, Bug Reporting, Api Design, Restful APIs, Api Management
- **Published:** July 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fa032bb37bf05ac3

## About the Role

This role is ideal for someone who enjoys problem-solving, has strong communication skills, and is comfortable working with web applications, administrative platforms, and API-driven systems., * Previous experience in Technical Support, IT Support, Customer Support, or a similar role.

 * Strong troubleshooting and analytical skills.
 * Basic understanding of HTML, CSS, and JavaScript.
 * Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs).
 * Basic understanding of REST APIs and JSON.
 * Familiarity with relational databases and administrative web applications.
 * Understanding of asynchronous workflows and system processes.
 * Excellent verbal and written English communication skills.
 * Strong organizational skills and attention to detail.
 * Ability to explain technical concepts to non-technical users.
 * Ability to manage multiple priorities in a fast-paced environment., * Experience supporting SaaS platforms.
 * Experience working with Django Admin or similar administration interfaces.
 * Familiarity with API integrations and third-party services.
 * Basic SQL knowledge.
 * Experience working with ticketing systems.
 * Previous experience supporting logistics, transportation, compliance, or fleet management platforms is a plus., * Django Admin
 * Browser Developer Tools
 * REST APIs
 * JSON
 * HTML / CSS / JavaScript
 * SQL Databases
 * Third-Party API Integrations
 * SaaS Administration Platforms

## Description

In this role, you will support customers by investigating technical issues, troubleshooting platform behavior, and ensuring a smooth onboarding experience. You will work closely with internal engineering and operations teams while communicating directly with customers via phone and email to resolve issues efficiently., * Provide technical support to customers via phone and email.

 * Troubleshoot platform issues using browser Developer Tools (Network and Console).
 * Investigate customer-reported issues and identify root causes.
 * Review and update records within internal administrative platforms.
 * Monitor workflow status and validate transaction progress.
 * Troubleshoot issues involving third-party integrations and external verification services.
 * Investigate API requests and asynchronous system processes.
 * Escalate software bugs to the engineering team with detailed findings and reproduction steps.
 * Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues.
 * Maintain accurate documentation of support cases and resolutions.
 * Deliver an exceptional customer experience through professional and timely communication.


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