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# IT Support Specialist II #11493

- **Company:** Leverages U.S. Inc. (Shigotosagashi.com)
- **Location:** Cerritos, CA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, PCI Data Security Standards, Wi-Fi Technology, Tablet Computers, Microsoft InTune, User Accounts
- **Published:** July 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=80a777936449ca11

## About the Role

・1-3 years of experience in IT support or a related technical role.
・Working knowledge of Windows 11, Microsoft 365, and network fundamentals.
・Experience with device management: provisioning, MDM (Microsoft Intune preferred), and lifecycle management.
・Strong troubleshooting skills with the ability to communicate technical issues clearly to non-technical users.
・Ability to manage multiple open tickets in a fast-paced, multi-location environment.
・Ability to travel to restaurant locations as required; valid driver's license.
・Ability to lift up to 50 pounds with assistance and work in confined spaces during equipment setup.

## Description

* First-Line Support: Triage and resolve internal hardware and software tickets within established SLAs.
 * Device Management: Provision, configure, track, and decommission laptops, smartphones, and tablets.
 * MDM & Compliance: Monitor device compliance and update security policies using Microsoft Intune.
 * Onboarding & Projects: Handle new hire tech setups and support new restaurant openings.
 * Infrastructure & POS: Troubleshoot network, Wi-Fi, cabling, and POS systems across locations.
 * On-Site Support: Travel to restaurant markets (LA, LV, NY) and lift up to 50 lbs.
 * Access Control: Manage user accounts, permissions, and timely offboarding access removal.
 * Security & Regulations: Maintain IT documentation and adhere to CCPA and PCI DSS standards.


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