> Markdown version of [/jobs/ext/1189041-specialist-director-salesforce-platform-support-lead](https://www.wearedevelopers.com/jobs/ext/1189041-specialist-director-salesforce-platform-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Specialist Director, Salesforce Platform Support Lead - **Company:** Kpmg LLP - **Location:** Acton, CA, United States - **Experience:** Expert - **Salary:** $204,440.0 - $324,990.0 - **Contract:** Permanent contract - **Skills:** Scrum Methodology, Regression Testing, Salesforce.Com, Apex Code, Mulesoft - **Published:** July 5, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2857992611-2 ## About the Role * Minimum eight years of recent experience in Salesforce platform delivery, including AMS/production support leadership with SLA accountability * Bachelor's degree from an accredited college or university is required * Deep expertise in Salesforce (Sales Cloud required) with strong knowledge of Apex, Flows, Lightning architecture, and integration patterns (MuleSoft preferred) * Proven experience in ITIL-aligned service management, backlog governance, and KPI reporting within structured L1/L2/L3 models * Demonstrated leadership in multi-team Agile delivery with strong stakeholder management, executive communication, and the ability to operate in complex, high-pressure environments * Ability to travel as needed based on business and client demands * Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) ## Description * Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution * Lead end-to-end management of incidents and service requests, including triage, prioritization, escalation, SLA adherence, and root cause analysis to reduce repeat issues and improve user experience * Govern the enhancement backlog through structured demand intake, prioritization, and execution, maintaining visibility into backlog health, throughput, and alignment to business value * Drive multi-team Agile delivery by coordinating Scrum Masters, managing dependencies, and aligning backlog execution with ongoing project initiatives * Oversee Salesforce seasonal releases, including impact assessment, sandbox validation, regression testing, and controlled go-live governance * Serve as the primary stakeholder interface, delivering transparent reporting and driving continuous improvement through automation, operational efficiency, and a rolling improvement backlog * Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [The Open-source Java SDK for Multi-Cloud Development - Sandeep Pal](https://www.wearedevelopers.com/videos/2113-the-open-source-java-sdk-for-multi-cloud-development-sandeep-pal) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)