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# Onsite Help Desk Representative (Phoenix AZ)

- **Company:** TexcelVision Inc.
- **Location:** Phoenix, AZ, United States
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, Desktop Computing, Internetworking, Virtual Private Networks (VPN)
- **Published:** July 5, 2026
- **Apply:** https://www.careerjet.com/jobad/usf67ce6aa0811e16eebecd68b3c4ae2d8

## About the Role

* IT Help Desk Experience (Willing to work 11pm-7am shift)

Preferred Skills

 * CompTIA A+ certification
 * Previous experience working for or law enforcement

## Description

Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress., Role Desk side Support Engineer Location Phoenix, Arizona Contract- 6+ Months JD: Responsibilities :- Vendor Management - To have a cordial relation with the vendors and ensu…

 + 5 hours ago
 + Apply easily


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