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# Desktop Support Engineer L2

- **Company:** Global Technology Solutions Ltd
- **Location:** Minneapolis, MN, United States
- **Experience:** Experienced
- **Salary:** $46,800.0 - $49,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Bash Shell, Business Software, Microsoft Outlook, Linux, Web Browsers, Linux System Administration, Linux-Powered Devices, Microsoft Office, Microsoft PowerPoint, Ansible, Software Engineering, Windows Desktop, Scripting, Workspace ONE, Adobe, SAP MDG
- **Published:** July 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=813a16c121a9d6e7

## About the Role

* Linux administration and troubleshooting
 * Windows 10/11 support
 * Bash scripting
 * Ansible
 * Omnissa Workspace ONE (or other MDM tools)
 * Microsoft 365 administration and troubleshooting
 * Hardware diagnostics and break-fix
 * Asset and lifecycle management
 * Conference room/AV support
 * Strong customer support and communication skills

Ideal Candidate Profile

 * 2-5+ years of IT desktop support experience.
 * Experience supporting both Linux and Windows environments.
 * Knowledge of endpoint management and device imaging.
 * Ability to troubleshoot both hardware and software issues independently.
 * Familiarity with automation, scripting, and AI-assisted workflows.
 * Excellent communication, documentation, and customer service skills.
 * Experience working within SLA-driven enterprise support environments.

This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support, making it well-suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.

## Description

Linux Device Support

 * Procure and order Linux devices.
 * Image and configure Linux laptops/workstations.
 * Install approximately 10-15 required applications.
 * Ship new devices to end users and collect old devices.
 * Provide Level 1 and Level 2 hardware/software break-fix support.
 * Manage the complete device lifecycle, including inventory and asset tracking.
 * Meet agreed Service Level Agreements (SLAs) for response and resolution.
 * Work with:
 * Bash scripting
 * Ansible automation
 * AI tools to assist with automation and scripting
 * Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.

Windows Device Support

 * Provide deskside ("hands and feet") support for hardware, software, and operating system issues.
 * Install and troubleshoot:
 * Microsoft 365 (Office 365)
 * Outlook
 * Excel
 * Word
 * PowerPoint
 * Teams
 * OneDrive
 * Adobe applications
 * Web browsers
 * Other business applications using knowledge articles.
 * Configure and troubleshoot email.
 * Perform device lifecycle management and asset tracking.
 * Meet contractual SLA targets.
 * Support conference rooms, including setup, troubleshooting, and readiness.


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