> Markdown version of [/jobs/ext/1192354-technical-support-manager-olink-proteomics-remote-us](https://www.wearedevelopers.com/jobs/ext/1192354-technical-support-manager-olink-proteomics-remote-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Manager, Olink proteomics (Remote - US)

- **Company:** Thermo Fisher Scientific Inc.
- **Location:** United States
- **Salary:** $92,900.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Salesforce.Com, Systems Integration
- **Published:** July 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67892d5a8621d582

## About the Role

* Bachelor's degree in Molecular Biology or related field with 5+ years of experience in technical support operations or customer support; Advanced degree with 3+ years of experience, * 1+ years of demonstrated leadership or people management experience in developing and supporting teams
 * Experience in hands on working with laboratory instruments, proteomics, and PCR preferred
 * Experience with service management systems and CRM platforms (e.g. Salesforce)
 * Experience with process improvement methodologies (PPI, Lean)
 * Project management experience and ability to manage multiple concurrent initiatives
 * Experience with laboratory systems and software integration preferred
 * Experience working in matrixed organizations

Knowledge, Skills, Abilities

 * Excellent written and verbal communication and presentation skills across all organizational levels

 * Customer-focused with ability to build and maintain key relationships
 * Knowledge of quality management systems and compliance requirements
 * Strong analytical and technical troubleshooting abilities
 * Advanced problem-solving and escalation management skills
 * Available to travel up to 50% as needed

Other

 * Must be legally authorized to work in the United States without sponsorship now or in the future.
 * Must be able to pass a comprehensive background check and drug screen.

## Description

Join our Global Service and Support organization as a Service Operations Manager where you'll create meaningful impact on customer success. You will lead and develop a high-performing team while advancing operational excellence and continuous improvement in technical support. Partner cross-functionally to enhance the customer experience, manage product escalations, track support metrics, and execute strategic initiatives that ensure high-quality service and customer satisfaction.

A Day in the Life:

 * Guide and develop a high-performing team while driving operational excellence and continuous improvement across our product platforms
 * Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration
 * Manage technical support metrics, customer escalations, and strategic initiatives while fostering a positive team culture focused on innovation and customer advocacy
 * Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction levels


## Related Videos

- [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)
- [Hands on with OpenTelemetry](https://www.wearedevelopers.com/videos/841-hands-on-with-opentelemetry)
- [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)