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# Associate Help Desk Specialist

- **Company:** Software Specialists, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Remote Access Technology, Remote Service Software
- **Published:** July 6, 2026
- **Apply:** https://www.ssipeople.com/jobs/associate-help-desk-specialist-97273/#applynow

## About the Role

* Minimum of 5 years of experience providing support desk or technical support.
 * Minimum of 5 years of experience supporting and troubleshooting network connectivity.
 * Working knowledge of ITSM systems, remote support tools, Windows 10/11, Microsoft 365, Citrix, and VPN technologies.
 * Strong client-facing, verbal, and written communication skills, along with advanced troubleshooting, problem-solving, multitasking, and customer service skills.
 * Willingness to work after hours, weekends, holidays, and on-call support as needed.
 * Must be eligible to permanently work in the US and have at minimum a high school diploma or GED equivalent.

## Description

Job Summary: We are seeking a customer-focused technical support professional to help deliver responsive, accurate, and professional service to end users. This opportunity offers the chance to support a high-volume environment, resolve a wide range of technical issues, and contribute to service improvements and knowledge sharing across the team., * Serve as the first point of contact for customer issues and provide clear, effective resolutions by phone and email.

 * Perform advanced troubleshooting for hardware, software, connectivity, access, network, and application-related issues.
 * Document incidents, requests, updates, resolutions, and knowledge base content accurately in the ticketing system.
 * Support process improvements, team collaboration, end-user training, and escalation of unresolved issues with detailed information.


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