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# Applications Support Engineer

- **Company:** Patelco Credit Union
- **Location:** Dublin, CA, United States
- **Experience:** Expert
- **Salary:** $115,032.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Software Applications, Application Performance Management, JIRA, C Sharp (Programming Language), Microsoft SQL Server, Salesforce.Com, Information Technology, New Relic (SaaS), Appdynamics, Servicenow
- **Published:** July 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7a4f1a3d0f04d6f8

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field.
 * 5 years of experience in application support or development.
 * Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce.
 * Excellent problem-solving and troubleshooting abilities.
 * Effective communication skills, both verbal and written.
 * Ability to work independently and as part of a team.
 * Customer service orientation.
 * Familiarity with tools
 * Incident Mangement : Jira, ServiceNow
 * APM: Data dog, App Dynamics, New relic

## Description

The Application Support Engineer is responsible for providing technical support and assistance to users of our company's software applications. This role involves troubleshooting issues, identifying, fixing the issue and resolving problems, and ensuring the smooth operation of the applications.
Responsibilities:

 * Identify and diagnose technical issues related to the application, Research and implement solutions to resolve problems efficiently.
 * Review the application code, configuration and data to identify the problem that member or team members are facing; independently perform minor application fixes and/or recommend coding solutions.
 * Respond to user inquiries and requests for assistance, provide clear and concise explanations of technical concepts, Document and track user issues to ensure timely resolution.
 * Create and track incident reports, assign incidents to appropriate teams for resolution.
 * Create and maintain a comprehensive knowledge base of frequently asked questions and troubleshooting procedures. Ensure the knowledge base is up-to-date and easily accessible to users.
 * Monitor the performance of the applications and identify potential issues. Take proactive steps to optimize application performance.


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