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# Computer IT/Desktop Support Technician

- **Company:** Cube hub
- **Location:** Fargo, ND, United States
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Temporary to permanent
- **Skills:** Cyber Security, Computer Networks, Computer-Generated Imagery, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Information Technology, Servicenow
- **Published:** July 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=125362fbdf1a8773

## About the Role

This role requires occasional travel to Valley City, ND when needed. Candidates must have a valid driver's license., * Basic knowledge of computing and networking concepts.

 * Experience using Microsoft Office and internet/intranet applications.
 * Understanding of computer security policies and security concepts.
 * Basic troubleshooting and IT support knowledge.

Experience

 * 1+ year of IT support experience preferred.
 * Recent IT graduates are also considered.

Education

 * Degree in Information Technology or related field, or equivalent experience.
 * High School diploma or equivalent required., * Do you have experience providing Tier 2 deskside IT support, including troubleshooting hardware, software, and end-user issues?
 * Have you worked with ticketing systems such as ServiceNow to manage and resolve IT support requests?
 * Do you have hands-on experience with computer imaging, device setup, printer support, or hardware replacement?
 * Are you a US Citizen or GCH? If on Visa please mention the Visa Status

 * Are you ready for background check and drug screen in accordance with the local law and regulations?, * Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?

## Description

Provides day-to-day operational support for the computing environment to ensure smooth IT operations. The role involves deskside support, troubleshooting, asset management, and documentation, following established procedures and processes., * Provide onsite Tier 2 deskside support for end users.

 * Perform standard IT support tasks such as computer imaging, printer toner replacement, and asset disposal.
 * Resolve ServiceNow trouble tickets and follow KB articles for troubleshooting.
 * Update and maintain asset records in Asset Center.
 * Maintain documentation such as contact lists, process logs, incident reports, and service records.
 * Monitor IT equipment, inventory, supplies, and maintenance schedules.
 * Communicate effectively via email and internal systems.
 * Identify operational issues and resolve them using predefined procedures, escalating when necessary.
 * Support basic printer troubleshooting and general end-user IT support.


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