> Markdown version of [/jobs/ext/119668-sr-messaging-collaboration-engineer](https://www.wearedevelopers.com/jobs/ext/119668-sr-messaging-collaboration-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Messaging-Collaboration Engineer - **Company:** Kindred Healthcare, Inc. - **Location:** Brentwood, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Network Congestion, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Identity and Access Management, Simple Mail Transfer Protocols, Routing, Windows PowerShell, Public Switched Telephone Networks, Azure Active Directory, User Provisioning Software, WebRTC, Connectivity Problems, Facebook Flow, Sender Policy Framework (SPF), Low Latency, Firewall Services Module - **Published:** May 23, 2026 - **Apply:** https://jobs.kindredhealthcare.com/job/brentwood/sr-messaging-collaboration-engineer-hybrid-nashville-tn/42238/95436725408 ## About the Role * Hands-on experience with Microsoft Teams administration, including Teams Voice / telephony * Strong understanding of voice concepts (SIP, PSTN, dial plans, voice routing) * Understanding of mail flow, SMTP, and DNS (MX, SPF, DKIM, DMARC) * Proficiency with PowerShell for administration and automation Qualifications Education * Bachelor's Degree in Information Systems or related field (Required) Licenses/Certifications * Microsoft 365 certifications (e.g., Teams Administrator Associate, Messaging Administrator Associate). Experience migrating from legacy telephony systems (PBX, VoIP) to Teams Phone. Experience with network performance monitoring tools for voice quality analysis (Preferred) Experience * 3-5 years of experience administering Microsoft Exchange and/or Microsoft 365 environments (Required) * Prior Experience with Direct Routing and/or Operator Connect (Required) * Prior Experience with Microsoft Entra ID (Azure AD) for identity and access management (Required) * Prior Experience troubleshooting both messaging and real-time communication issues (Required) ## Description Responsible for supporting, administering, and enhancing enterprise messaging and collaboration platforms, with primary focus on Microsoft Exchange and Microsoft Teams/Teams Voice. Provides operational support for Microsoft 365 and telephony services, resolves day-to-day issues, supports end users, and contributes to the ongoing improvement and evolution of voice and collaboration capabilities across the organization. Essential Functions * Administer and support Microsoft Exchange Online (and hybrid Exchange environments) * Manage mail flow, transport rules, connectors, and message hygiene policies * Administer Microsoft Teams, and Teams Voice and telephony capabilities * Configure and manage Teams Phone, including calling plans, Operator Connect, and Direct Routing * Design and maintain voice solutions including Auto Attendants, Call Queues, and call routing strategies * Troubleshoot voice quality issues (latency, jitter, packet loss) and call connectivity problems * Collaborate with networking teams to ensure QoS, bandwidth, and firewall configurations support voice services * Monitor service health and performance across Exchange and Teams environments * Manage user provisioning, licensing, and voice enablement via Microsoft Entra ID * Support migrations from legacy PBX or on-prem telephony systems to Teams Voice * Maintain documentation for voice configurations, dial plans, and operational procedures ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Transforming Education: A Journey from interactive Markdown to Remote-Labs](https://www.wearedevelopers.com/videos/941-transforming-education-a-journey-from-interactive-markdown-to-remote-labs) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Hello JARVIS - Building Voice Interfaces for Your LLMS](https://www.wearedevelopers.com/videos/1641-hello-jarvis-building-voice-interfaces-for-your-llms) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Upgrading from SMS: What Devs Should Know About WhatsApp and RCS](https://www.wearedevelopers.com/magazine/580-upgrading-from-sms-what-devs-should-know-about-whatsapp-and-rcs) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)