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# Desktop Support professional

- **Company:** I O DATASPHERE
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Software Applications, Learning Management Systems, System Center Configuration Manager, Patch Management, Gsuite
- **Published:** July 7, 2026
- **Apply:** https://iodatasphere.com/apply.php?jobID=10484WI

## About the Role

* 5+ years - Tier 3 support and maintenance of workstation software and hardware
 * 5+ years - Support and maintenance of Operating Systems for user workstations
 * 2-5+ years - Peripheral device support (printers/scanner/etc) and maintenance
 * 5+ years - Incident and Service Request Management
 * 2-5+ years - Technical assistance on projects as assigned by Desktop Support Supervisor
 * 5+ years - Strong written and oral customer support correspondence experience

Skills Desired

 * Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
 * Patch Management
 * Imaging experience using management tool (SCCM, Ivanti, etc.)
 * Learning management system (LMS) support experience
 * Google Workspace experience
 * Microsoft's Group Policy Object (GPO) experience

## Description

Our client seeks a Desktop Support professional to participate in tier three desktop support.

Tasks

 * Participates in tier three desktop support
 * Assists in projects as a technical resource
 * Works on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users.
 * Professional verbal and written communication skills are a must
 * Must be able to balance workload of incident/service requests and project work.


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