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# Store Operations Specialist (IT Help Desk)

- **Company:** Software Specialists, Inc.
- **Location:** Framingham, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft PowerPoint, Power BI
- **Published:** July 7, 2026
- **Apply:** https://www.ssipeople.com/jobs/store-operations-specialist-mid-level-97278/#applynow

## About the Role

* 5-8 years of experience in retail management or a technology/systems background.
 * Experience providing problem solving, procedural, and technical support for store systems, including POS, Cash Office, Inventory Management, Markdowns, and other Back Office systems.
 * Intermediate level Excel and PowerPoint experience.
 * Experience with Power BI dashboards and Canva.
 * Ability to work in a hybrid schedule with onsite presence in Framingham, Massachusetts.

## Description

Job Summary: We are recruiting for a Store Operations Specialist (IT Help Desk) opportunity with a company that needs strong support at the intersection of store operations and IT systems. Our team is looking to highlight a Store Operations Specialist (IT Help Desk) opportunity where the selected candidate will help support store-facing systems, evaluate business needs, and contribute to operational improvements across cross-functional projects., * Support store associates, management, and field management with procedural and technical issues related to store systems.

 * Collaborate with IT and Store/Field Operations teams on system projects, assessments, design, development, pilot, implementation, and evaluation.
 * Prepare and present data, information, and business cases to support operational decisions and ongoing project discussions.
 * Complete end user testing, support right sizing of IT assets and hardware, and conduct onsite store assessments as needed.


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