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# IT Help Desk

- **Company:** STATE MANUFACTURED HOMES, INC.
- **Location:** United States (Remote available)
- **Salary:** $54,350.0 - $60,466.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Multi-Factor Authentication, Salesforce.Com, Product Software Implementation Methods, User Accounts
- **Published:** July 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b1430487c6e46c4

## About the Role

* Proven experience in technical troubleshooting support within a help desk or IT support environment.
 * Strong understanding of Agile software development methodologies and experience working within Agile teams.
 * You know what Salesforce is and have basic experience navigating the platform (e.g., through a boot camp, school project, or completing free Salesforce Trailhead modules)
 * Hands-on experience with software implementation processes from planning through deployment.
 * A completed technical certificate, associate degree, or recent tech bootcamp training
 * Excellent communication skills with the ability to translate technical information into clear guidance for users at all levels.

## Description

* First-Line Technical Support: Respond to incoming help requests from remote employees regarding basic computer issues, password resets, and software access.
 * Basic Salesforce Support: Help team members log into Salesforce, reset multi-factor authentication (MFA), and answer basic "how-to" questions about finding data in the system.
 * Account Setup: Help create and update user accounts across Salesforce, email systems, and company chat applications under the guidance of senior team members.
 * Ticket Documentation: Open, update, and close support tickets, keeping clear and accurate notes on how you helped the user.
 * Hardware Assistance: Help guide new remote employees through setting up their company-issued laptops and connecting to the internet


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