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# Entry Level Network Support Specialist

- **Company:** Genesis Global Group
- **Location:** Hamilton, NJ, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Exchange Server, IP Addressing, Networking Basics, Windows Domain, Azure Active Directory, Microsoft SharePoint, Cloud Platform System, Microsoft Onedrive, Network Support
- **Published:** July 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0cd4875461e304c

## About the Role

Job Qualifications: General Knowledge, Skills, and Abilities (KSA's) required

 * Strong troubleshooting skills with server, client and cloud environments
 * Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange
 * Willingness to learn specialized inhouse software, * Technical School Diploma or College degree
 * A+, Network +, MCP or related certification is desirable.
 * 1-2 years of network support experience preferred
 * Background in medical, clinical or diagnostic environment is a plus.

## Description

* Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout.
 * Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization.
 * Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups.
 * Proficiency in navigating, deploying and triaging of Windows operating systems.
 * Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory.
 * Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals.
 * Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software.
 * Cybersecurity Awareness: Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilliance against social engineering.

Additional Responsibilities:

 * Performs other similar or related duties as required or assigned.


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