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# System Engineer Cisco PBX (VoSIP)

- **Company:** TekSynap Corporation
- **Location:** Arlington, VA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, Cisco Unified Communications Manager, Monitoring of Systems, SC Clearance, Cisco
- **Published:** July 7, 2026
- **Apply:** https://www.juju.com/job/00000000gej75g

## About the Role

+ Proven experience in operating and maintaining VoIP and VoSIP systems.

 + Experience with troubleshooting and resolving voice infrastructure incidents.

 + Experience working with Cisco Unified Communications Manager (CUCM).

REQUIRED QUALIFICATIONS

 + Experience:

 + 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.

 + Certifications:

 + Cisco Certified Network Associate (CCNA) Collaboration

 + Cisco Certified Network Professional (CCNP) Collaboration

 + Clearance:

 + Must possess a Secret clearance, While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

## Description

+ Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.

 + Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.

 + Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.

 + Continuously monitor voice systems' performance, report on performance, and take corrective actions.

 + Respond to customer incident tickets promptly and restore systems and services to full operational capability.

 + Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.

 + Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.

 + Ensure system and subsystem operation meets specified performance requirements.

 + Develop and execute test plans for voice services, ensuring industry standards compliance.


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