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# Moving Help Team Leader

- **Company:** U Haul
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel
- **Published:** July 7, 2026
- **Apply:** https://www.juju.com/job/00000000geht80

## About the Role

+ Ability to lead and support others in a live-service environment

 + Strong communication and interpersonal skills

 + Calm and steady decision-making under pressure

 + Proactive mindset with a focus on solutions

 + Ability to identify patterns and recommend improvements

 + Previous customer service experience required

Preferred Qualifications

 + 2+ years of customer service experience

 + Experience handling inbound and outbound calls

 + Experience with email and chat-based customer support

 + Familiarity with dispute resolution

 + Proficiency in Microsoft Excel and Word

## Description

This position will be on-site in Phoenix, Arizona.

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.

As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

Pay Rate: $18/hour

Schedule : (6:30am-2:30pm) or (8:30am-5:00pm) Sunday-Thursday OR Tuesday-Saturday

Key Responsibilities

 + Lead and support a team of customer service agents across phone, chat, and email

 + Provide real-time guidance to agents navigating customer issues and resolutions

 + Assist with escalated customer concerns and disputes

 + Identify trends, issues, and opportunities for improvement

 + Document and escalate programming bugs, operational gaps, and recurring concerns


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