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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Support Engineer Nights - **Company:** Mantech International Corporation - **Location:** Tysons, VA, United States - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Engineering, Collaborative Software, CompTIA Network+, CompTIA Security+, Information Systems, Linux, Information Technology Operations, Linux System Administration, Microsoft Office, Cloud Services, Google Cloud, ServiceNow IT Service Management, Containerization, Kubernetes, Information Technology, Gsuite, Comptia Linux+, ServiceNow Customer Service Management, Cisco, Servicenow - **Published:** July 7, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9016084/cloud-support-engineer-nights ## About the Role * Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline, + Four (4) years of additional relevant experience may be substituted for a bachelor's degree + An associate's degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor's degree + AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience + CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience + AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience + Other relevant certifications: each may substitute 0.5 years' experience * Experience in Linux system administration (command-line management, networking, and service operations) * Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification * Experience with ticketing, alerting, and incident response tools * Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences * Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure Preferred Qualifications: * 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc) * Experience with ServiceNow ticketing, alerting, and incident response tools * Experience with ServiceNow Customer Service Management (CSM) module * Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers * Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows * Experience in hybrid or on-prem/cloud integrated environments * Proficiency with Google Workspace or Microsoft Office collaboration tools Clearance Requirements: * An active/current TS/SCI with Polygraph is required for this position. Physical Requirements: * Must be able to remain in a stationary position 50% * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations ## Description * Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs * Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation * Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required * Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation * Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams * Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases * Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency * Work Shift - This is for a nights shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)