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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Access Management Analyst (JML) - **Company:** Human Capital Ventures - **Location:** Milton Keynes, UK (Remote available) - **Experience:** Experienced - **Salary:** £30,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Cyber Security, Identity and Access Management, Information Technology Operations, Azure Active Directory, Microsoft SharePoint, Microsoft InTune, User Administration, Servicenow, User Accounts - **Published:** July 8, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ed9441d2a7d5c3d4 ## About the Role * 2+ years' experience within an IT Service Desk, 2nd Line Support, User Administration, IT Operations or Access Management role. * Experience administering users within Active Directory and Microsoft Entra ID (Azure AD). * Good working knowledge of Microsoft 365, Exchange Online, SharePoint and Microsoft Intune. * Experience managing user accounts, permissions, security groups and mailbox administration. * An understanding of Joiners, Movers and Leavers (JML) processes and Identity & Access Management best practices. * Experience working with an ITSM platform, ideally ServiceNow. * A good understanding of ITIL service management principles. * Excellent organisational skills with the ability to prioritise multiple requests within a fast-paced environment. * Strong written and verbal communication skills with the ability to build positive relationships across the business. * A proactive, customer-focused approach with a desire to continually learn and improve. * Previous experience supporting enterprise environments with high user volumes would be advantageous. ## Description * Manage the full Joiners, Movers and Leavers (JML) lifecycle, ensuring user accounts and permissions are provisioned, modified and removed accurately and within agreed SLAs. * Administer user identities, mailboxes and permissions across Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft 365, SharePoint and Microsoft Intune. * Process and fulfil access requests through the ServiceNow ITSM platform. * Create, modify and remove security groups, distribution lists and application access in accordance with company policies and least-privilege security principles. * Ensure all access requests comply with internal governance, audit and information security requirements. * Monitor and manage Access Management queues, ensuring requests are prioritised and completed efficiently. * Act as a point of escalation for access-related incidents, queries and user support. * Work closely with Infrastructure, Cyber Security, Service Desk and Business Support teams to deliver secure and efficient identity management services. * Maintain and continually improve JML documentation, operational procedures and knowledge articles. * Identify opportunities for process automation and Continuous Service Improvement (CSI). * Support internal and external audit activities by maintaining accurate access records and documentation. * Escalate complex technical or operational issues to the Access Management Team Lead or IT Support Manager where appropriate. ## Related Videos - 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