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# IT Helpdesk Technician

- **Company:** gb
Bear IT
- **Location:** Nottingham, UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Microsoft Office, Microsoft Software, Windows Servers, Network Architecture, Azure Active Directory, Microsoft SharePoint
- **Published:** July 8, 2026
- **Apply:** https://www.totaljobs.com/job/it-help-desk-technician/bear-it-job107654837

## About the Role

·It is essential have a minimum of 2 years IT helpdesk experience, including Windows server and general network infrastructure. Experience in a multi-client MSP environment or similar environment is desirable.

·It is essential to have professional experience with Microsoft technologies, Windows server, Active Directory, Exchange, Office 365, Sharepoint, Azure AD, networking, Managed Services. Knowledge of Ubiquiti and Draytek is Desirable.

·It is desirable to have a recognised industry qualification such as Microsoft, Comptia, Apple certification.

You would also.

·Have suitable knowledge and experience to provide technical solutions and recommendations to customers.

·Have a basic working knowledge of Information Security and Data protection.

·Be able to manage multiple ongoing tasks and work independently.

·Have a genuine interest in technology and a passion for problem solving.

·Build strong relationships and deliver a consistently high level of customer service in line with the Company's standards and customer SLAs.

·Be good at using own initiative and taking ownership of situations.

·Be a good communicator and listener.

·Be self-motivated and disciplined.

·Able to work on your own and part of a close team.

·Have excellent English communication skills (written & verbal) and ability write comprehensive notes as well as input data accurately.



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