> Markdown version of [/jobs/ext/1200303-operational-support-officer](https://www.wearedevelopers.com/jobs/ext/1200303-operational-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Officer - **Company:** Bridgestaff Group Ltd - **Location:** Cardiff, UK - **Salary:** £30,347.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Digital Technology, Microsoft Office, Microsoft PowerPoint, Data Logging, Tablet Computers - **Published:** July 8, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=35d5fb488abad6a3 ## About the Role * Strong customer service skills, with excellent written and verbal communication. * High level of IT confidence, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to learn new systems quickly. * Experience supporting digital processes or system implementation. * Excellent organisational skills and the ability to manage multiple priorities at once. * Confident decision-making and the ability to handle challenging or sensitive conversations professionally. * Ability to work independently as well as part of a wider operational team. * Understanding and empathy when supporting individuals with different needs. * Flexibility to support operational requirements outside standard hours when needed. ## Description Bridgestone Group are seeking an organised and digitally confident Operations Support Officer to support the smooth running of day-to-day operational services within a busy, fast-paced environment. This role suits someone who enjoys a blend of administration, digital system support, project work, and frontline team coordination. This is an exciting opportunity to play a key part in helping implement new technologies, improving processes, and supporting service-wide digital tools such as tablets, tracking systems, lockers, CCTV platforms, and other operational software. Key Duties * Reviewing daily Driver Daily Returns to ensure accuracy and correct order; preparing documentation for supervisor sign-off and uploading to the system. * Reviewing Overtime Driver Daily Returns, ensuring accuracy and correct sequencing; preparing for supervisor approval and uploading to the system. * Checking Daily Defect Sheets with strong attention to detail, correcting errors, logging information, and uploading records accurately to the system. * Ordering, managing, and restocking PPE supplies. * Uploading and maintaining the Tacho Master Calendar. * Printing, replacing, and maintaining all driver-related forms, including overtime notices for boards, accident forms, Driver Daily Returns, vehicle left loaded forms, and annual leave forms. * Gathering and verifying information relating to missing movements, out-of-hours (OOH) tickets, and ticket amendments when required. * Managing driver sign-in each morning, ensuring all devices are fully charged, correctly issued to crews, and HMO keys distributed as required; supporting over 130 drivers in a fast-paced and high-pressure environment. * Taking full responsibility for HMO keys, including issuing, logging, tracking, and ensuring their return at the end of the day. * Managing Housing Paid calls by uploading completed documentation (lists, Viridor tickets, and Crew DDRs) to the system; covering the Housing Paid calls mailbox when required, creating call lists and contacting crews regarding overtime. * Answering incoming phone calls from crews, taking messages from operators, passing information to supervisors, and handling calls efficiently and professionally. Shift Pattern; Monday to Friday : 5am to 1pm- some flexibility is desirable ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)