> Markdown version of [/jobs/ext/1200304-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1200304-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Analyst

- **Company:** Care UK
- **Location:** Colchester, UK
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Data Logging, Computer Networking Systems
- **Published:** July 8, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=203cf24c3877dbb8

## About the Role

* Experience working for a large organisation
 * Knowledge of a logging/ticketing system
 * Strong knowledge of networking infrastructure and telephony systems

## Description

The role: Providing an efficient and professional service to more than 15,000 users across 250+ sites. Working in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk service is as good as it can be and supports the IT Service Desk team., * Under the guidance of the IT Service Desk Manager, ensure that all customers are provided with the level of help they require

 * Monitor trends on the Service Desk and provide support to those areas most needed.
 * Act as an escalation of operational issues that arise from the IT Service Desk.
 * Take ownership of Major Incident communications, acting as the Major Incident Manager.
 * Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
 * Manage the IT Service Desk Rota system and Holiday request calendar.
 * Conduct regular calls/meetings with IT Service Desk personnel.
 * Induct, train and mentor new IT Service Desk Analysts.
 * Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
 * Provide weekly and monthly statistical reporting information.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [A Hitchhikers Guide to Container Security - Automotive Edition 2024](https://www.wearedevelopers.com/videos/1119-a-hitchhikers-guide-to-container-security-automotive-edition-2024)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)