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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Manager - **Company:** Panoramic Associates Limited - **Location:** Hardwicke, UK (Remote available) - **Salary:** £60,000.0 - £65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, IT Management, Information Technology Operations, Sage Mas 90, Microsoft SharePoint, HybridCloud, Microsoft InTune - **Published:** July 8, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2862080401-2 ## About the Role * Proven experience in a senior IT leadership role such as IT Operations Manager, IT Service Delivery Manager, IT Manager, or similar. * Strong experience managing MSPs, service providers, and vendor relationships. * Experience owning SLAs, KPIs, service reviews, and service improvement plans. * Demonstrable people management and team leadership experience. * Strong Microsoft 365 administration knowledge including Entra ID, SharePoint, Teams, Exchange Online, and Intune. * Experience working within multi-site environments. * Strong stakeholder engagement and communication skills. * ITIL or strong IT service management experience. * Technical background with the ability to make informed technology decisions and challenge suppliers when required. Desirable Experience: * Manufacturing, engineering, industrial, distribution, or similar sector experience. * Experience supporting ERP and CRM platforms. * Exposure to infrastructure, networking, cybersecurity, Azure, or hybrid cloud environments. * Experience leading IT transformation, modernisation, or organisational change initiatives. If you're an experienced IT leader with strong Sage 200 expertise and a passion for driving service excellence, we'd love to hear from you. ## Description Reporting directly to the IT Director, this is a true number two leadership role focused on driving IT performance, modernisation, governance, and stakeholder engagement. You'll lead a small internal IT team, own the relationship with the external MSP, and play a key role in shaping the future direction of IT across the organisation. The role covers multiple sites and the candidate needs to be comfortable with that travel requirement., * Own and manage the relationship with the external Managed Service Provider (MSP), ensuring SLA/KPI performance and continuous service improvement. * Lead, mentor, and help reshape the internal IT team, supporting future growth and capability development. * Act as the visible face of IT across the business, building strong relationships with stakeholders across multiple sites. * Drive service delivery, governance, risk management, and operational excellence. * Provide technical leadership and credibility, supporting key decisions and acting as an escalation point where required. * Support IT modernisation initiatives, helping move the business away from legacy technologies and processes. * Manage third-party vendors, contracts, budgets, and IT suppliers. * Lead and contribute to business-critical projects across infrastructure, Microsoft 365, ERP, CRM, and wider technology platforms. ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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