> Markdown version of [/jobs/ext/1202267-it-support-analyst-1st-line](https://www.wearedevelopers.com/jobs/ext/1202267-it-support-analyst-1st-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst (1st Line)

- **Company:** Photo, Inc.
- **Location:** Holton Heath, UK (Remote available)
- **Salary:** £26,437.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Issue Tracking Systems, Data Logging, Storage Devices, Software Troubleshooting, Network Server
- **Published:** July 8, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e8e4f216b7cf07f3

## About the Role

You're outgoing, patient, and genuinely enjoy helping people, even when they're stressed or unsure what's wrong. You've got a confident telephone manner, strong troubleshooting instincts, and you stay calm under pressure.

You'll have previous experience in IT support, service desk, or helpdesk work, and be comfortable supporting Microsoft Windows, servers, and storage devices. Experience with Linux, ticketing systems, or supporting remote users is a bonus, but not essential what matters most is your attitude, reliability, and willingness to learn.

You'll need to be able to work independently during evening and weekend shifts, with good organisation and attention to detail., * IT support: 1 year (preferred)

## Description

We're looking for an outgoing, customer-focused 1st Line IT Support Analyst to join our support team. You'll be the first point of contact for our staff and customers, helping people through technical problems over the phone, by email, and through our ticketing system.

This role is making sure people get fast, friendly help. As well as work from the UK office, you'll also work independently some of the time, so you'll need to be confident sorting things out on your own and know when to bring in the senior engineers. A majority of working pattern is in evenings and weekends,

What You'll Be Doing

Your days will be a mix of:

 * Answering incoming support calls and giving first-line technical help
 * Logging, prioritising, and managing incidents through the helpdesk system
 * Troubleshooting hardware, software, and operating system issues
 * Supporting internal staff and external customers with day-to-day IT queries
 * Escalating complex issues to senior engineers when needed
 * Keeping accurate records of support requests and resolutions


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)