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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Specialist - **Company:** Harness Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $90,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, System Configuration, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Networking Basics, Role-Based Access Control, Okta, ServiceNow IT Service Management, Information Technology, Atlassian Tools, Laptops, Gsuite, Qualys, User Administration, ManageEngine - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=37939daae89b8f9b ## About the Role * 5+ years of experience in IT support, help desk, or a related technical support role. * Strong working knowledge of hardware, operating systems, SaaS applications, and basic networking concepts. * Hands-on experience with user account management, access control, and onboarding/offboarding workflows. * Experience using IT ticketing systems and collaborating through project management tools. * Proven ability to deliver excellent customer service and communicate technical concepts to non-technical users. * Ability to work independently, manage competing priorities, and adapt in a dynamic, fast-paced environment. * Strong documentation, organizational, and time-management skills. * Flexibility to accommodate after-hours and weekend on-call support. Nice to have, but not required: * Okta, Kandji, Cisco Meraki, Google Workspace, Slack Enterprise Grid, Asset Panda, ManageEngine Endpoint Central, Carbon Black, Mimecast, FreshService, Atlassian, Zoom, Qualys, LastPass * Audio/Visual Experience, Running Events ## Description Harness is seeking a highly motivated Senior IT Support Specialist to provide hands-on, on-site support for our San Francisco office and additional Bay Area locations. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, enjoys solving complex technical problems, and takes pride in delivering a high-quality employee experience. The ideal candidate resides within a 25-mile radius of the San Francisco office and is available to work on-site Monday through Friday. As an IT Support Specialist II, you will serve as a key contributor to day-to-day IT operations, user support, and strategic IT initiatives while ensuring compliance with company policies and security standards. Success in this role requires strong technical fundamentals, excellent communication skills, a proactive mindset, and the ability to work independently while collaborating closely with a distributed IT team., * Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service. * Manage user identity and access, including onboarding, offboarding, and role-based access control, in compliance with company policies and security requirements. * Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning. * Resolve and document IT incidents and service requests utilizing the ticketing system, ensuring clear documentation, root-cause analysis, and appropriate escalation when needed. * Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets. * Participate in the on-call rotation to provide support after hours and on weekends. (Required) * Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues. * Collaborate with the IT team, completing assigned tasks and project work using project management tools. * Contribute to IT projects and initiatives, including planning, implementation, testing, and post-deployment support. * Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes. * Communicate clearly and professionally with stakeholders to ensure effective issue resolution and expectation management. * Operate with a security-first mindset, adhering to IT security policies, procedures, and best practices. * Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies. ## Related Videos - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)