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# Level 1 IT Specialist

- **Company:** ALA South Carolina Holdings, LLC
- **Location:** Lexington, SC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Desktop Computing, Networking Basics, Windows Desktop, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c9581492c9bc6b3c

## About the Role

* Strong verbal and written communication skills for effectively interacting with staff and students.
 * Ability to troubleshoot and resolve technical issues efficiently and effectively
 * A commitment to providing excellent customer service and support to users.
 * Strong organizational skills to manage multiple tasks and priorities in a school environment.
 * Ability to work in a dynamic environment and adapt to changing technology needs., * High school diploma or equivalent
 * At least 1-2 years of experience in IT support or a related field technical role, preferably in an educational setting
 * Familiarity with Windows and Mac operating systems, common software applications, and basic networking concepts

Preferred Qualifications:

 * Associate's degree in Information Technology, Computer Science, or related field

## Description

* Answer, evaluate and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
 * Escalate complex issues to Level 2 support providing a detailed report of steps taken.
 * Install computers, software, and peripheral equipment.
 * Repair of computers, software, and peripheral equipment.
 * Troubleshoot phones, networks, projectors, doc cams and any other technology used by students or staff.
 * Support audio and visual equipment at various ALA events.
 * Train users on software and hardware on-site.
 * Maintain records of work in progress and completed jobs.
 * Maintain a moderate level of proficiency in software and applications supported by IT.
 * Required to lift up to 50 pounds in support of hardware installations.
 * Other duties as assigned.


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