> Markdown version of [/jobs/ext/1202765-deskside-technician-service-desk-desktop-support](https://www.wearedevelopers.com/jobs/ext/1202765-deskside-technician-service-desk-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Deskside Technician (Service Desk, Desktop Support)

- **Company:** EMPI, Inc.
- **Location:** Fishers, IN, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, CompTIA Network+
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=29b4c2cad5b2d396

## About the Role

* High School diploma with 2-4 years of IT support experience
 * Relevant IT certifications (CompTIA A+, M365 Fundamentals)
 * An Associate's degree or higher in an IT-related field
 * Advanced certifications like CompTIA Network+, Security+, or M365 Administrator Associate are a Plus., * Basic troubleshooting skills with Windows and Mac OS
 * Familiarity with Windows Server, Azure, and Active Directory
 * Strong communication and customer service skills
 * Time management abilities to handle multiple tasks efficiently
 * A willingness to learn and ask questions, and the ability to follow established processes

## Description

* Provide friendly and effective on-site support, ensuring positive experiences for all end-users.
 * Troubleshoot and resolve basic technical issues with both Windows and Mac OS devices.
 * Work within established SLAs to respond to phone and email support requests in a timely manner.
 * Escalate more complex issues to higher-level support as needed while efficiently managing and triaging incoming tickets.
 * Document your solutions and processes to contribute to the team's knowledge base.
 * Operate in a dynamic environment where you'll need to multitask and prioritize effectively., * Are there any schedules/shifts that you are unable to work (normal/swing/graveyard, days of the week/weekend/travel)?
 * What is your desired salary range for this position?
 * This position requires the ability to visit various client sites in the greater Indianapolis area. Do you have access to reliable transportation?
 * When would you be available to start in a new position?


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