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# IS Systems Support Specialist

- **Company:** LSSI
- **Location:** Des Plaines, IL, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Software as a Service, Microsoft Office, Microsoft Operating Systems, Microsoft PowerPoint, Computer Equipment, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3e34e0157fa56455

## About the Role

* High school diploma or equivalent required.
 * Bachelor's degree preferred.
 * Three (3) to five (5) years relevant experience preferred.
 * Background check clearance required.
 * IT certifications preferred.
 * Demonstrated understanding of the Microsoft Operating Systems, preferably Windows 10 and 11.
 * Knowledge and understanding of Saas and on-prem applications.
 * Demonstrated understanding of how an organization's technology landscape works.
 * Ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions.
 * Demonstrated Customer Service skills to resolve issues expeditiously.
 * Accurate documentation skills required to ensure users are able to help themselves in resolving issues.
 * Ability to communicate in a clear, comprehensible manner, both verbally and in writing.
 * Demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor.
 * Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

## Description

* Provide Level 1 and Level 2 support for applications, usage questions, and technical problems, via phone or at user workstation at CSO.
 * Configure cons-effective and standard desktop hardware and software orders.
 * Under supervision, install, configure, test and trouble shoot personal computer systems, following established standards.
 * Grant security access to corporate networks and applications.
 * Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.


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