> Markdown version of [/jobs/ext/1202834-mychart-help-desk-support-staff](https://www.wearedevelopers.com/jobs/ext/1202834-mychart-help-desk-support-staff). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# MyChart Help Desk Support Staff

- **Company:** Shriners Hospitals for Children
- **Location:** Tampa, FL, United States
- **Salary:** $45,677.0 - $68,515.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer Literacy, Mobile Application Software, Microsoft Office, Epic Mychart
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68488734e48f69ff

## About the Role

* 1 year of healthcare experience
 * Proficiency with Microsoft Office
 * High School Diploma/GED

Preferred Qualifications:

 * 1 year of customer service experience
 * Epic user experience
 * Basic knowledge of medical terminology
 * Associate's Degree

The pay range for this position is $21.96 - $32.94. Compensation is determined based on years of relevant experience and departmental equity.

## Description

The Epic MyChart Help Desk Support Staff position performs a dual role with various HIM functions and responsibilities for a centralized system-wide environment.

The MyChart Help Desk Support staff is responsible for assisting patients and patient's families in the use of the Epic MyChart patient portal. This includes knowledge of rules and procedures for granting proxy access and setting up proxy accounts, addressing all MyChart inquiries via website, email or with the use of the Five9 telephone system. Other duties include working various Epic proxy validation/auditing reports and submitting findings in a monthly Excel spreadsheet report.

This position involves extensive customer service due to interaction with patients and families daily., EPIC MyChart Patient Portal

 * Process MyChart proxy requests submitted via website, phone call or email.
 * Process patient activation requests submitted via website, phone call or email.
 * Assist patients/proxies with activation issues such as lost activation codes, expired codes, forgotten passwords, or verification issues.
 * Assist patients/parents with login issues such as changing usernames, resetting passwords and troubleshooting other login issues.
 * Validate that access to MyChart is appropriate by reviewing documents in Media Manager to support legal status of caller.
 * Assist patients/parents with questions or issues regarding test results, appointment scheduling, video visits, billing, Happy Together and requesting medical records.
 * Assist providers with Care Everywhere access and troubleshooting
 * Assist patients/parents in the use of the Mobile App.
 * Work MyChart reports daily (Validation of Proxies, Inactive Proxies).
 * Creates Excel spreadsheets to document findings from reports and submits to Leads monthly.
 * Epic productivity

Customer Service

 * Knowledge of Five9 telephone system including transferring calls as needed to other departments and engaging an interpreter when appropriate.
 * Call processing via MyChart customers in a timely and friendly manner
 * Responds to customer queries via phone, email or through patient portal

P&P

 * Ensures adherence to maintaining confidentiality of all dictations transcribed internally.
 * Follows approved corporate office transcription guidelines and Policies & Procedures
 * Follows approved HIM and Human Resource Policies & Procedures and Employee Handbook.

Demonstrates and maintains knowledge of computer software; Microsoft Word, Microsoft Outlook, Microsoft Excel, and Epic applications.


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023)
- [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023)
- [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023)
- [Software Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/194-software-developer-salary-in-germany-2023)
- [Fullstack developer salary in Germany [2023]](https://www.wearedevelopers.com/magazine/197-fullstack-developer-salary-in-germany-2023)
- [Backend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/196-backend-developer-salary-in-germany-2023)