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# Support Technician I

- **Company:** Dobson Technologies
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Routers, Cisco
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f5992bac3e82b6b5

## About the Role

* High School, Vocational, or applicable short course diploma.
 * 2 to 4 years of experience working in a Help Desk/Tech Support position.
 * Working knowledge of various operating systems, routers, and customer premise equipment.

DESIRED QUALIFICATIONS:

 * Microsoft, A+, or MCP certification.
 * Cisco CCNA certification., * Ability to perform the essential functions of the position with or without reasonable accommodation.
 * Requires the ability to communicate effectively and utilize standard office technology and equipment.
 * May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.

## Description

Technical Support Tier 1 under general supervision will provide technical software, hardware and network problem resolution for Dobson Residential voice and internet users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. The Tier 1 Support Techs work within the Dobson ticketing system to create detailed work logs and technical documentation in resolving customer issues., * Identify and interpret customer needs and determine appropriate action.

 * Perform Support for a variety of DSL/FTTH/VOICE solution problems. This will require troubleshooting and in-depth telephone support to analyze and resolve reported troubles.
 * Provide professional customer service skills such as positive language, communications skills, problem solving skills, flexibility and obsessive attention to detail.
 * Work with other Support Team Members to resolve reported trouble incidents and ensure timely resolution.
 * Monitor open trouble incidents and ensure timely resolution.
 * Manage field service technicians through resolution of customer trouble ticket.
 * Identify problems and risk areas and be able to advise management of actions required to mitigate their impact.
 * Notify Tier 2 Support of any potential problems or areas of concern.
 * Participate in the on-call rotation as agreed by the Support Team.
 * Other duties as assigned.
 * Collaborate with business stakeholders to gather requirements, provide technical expertise, and recommend best practices.


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