> Markdown version of [/jobs/ext/1203131-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/1203131-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** MIRION TECH - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Databases, Data Systems, Microsoft Office - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d751394de6e8f90e ## About the Role * Bachelor's degree in a related field, or equivalent experience, with at least three years in a medical device company; a background in the nuclear medicine industry is preferred. In lieu of a degree, a minimum of 3 years of experience as a product trainer or in a professional services role will be considered. * Must possess excellent written and verbal communication and presentation skills, with the ability to deliver engaging onsite and web-based training. * Ability to read and interpret documents (safety rules, operating and maintenance instructions, procedure manuals, etc.) necessary. * Familiarity with nuclear medicine workflows and equipment, including clinical applications and industry terminology. * Strong customer service skills required. * Must be professional with a pleasant demeanor and the ability to stay calm under pressure to manage difficult or emotional customer situations. * Responds promptly to customer needs and requests for service/assistance. * Strives to continuously build product knowledge and skills. * Proficient in MS Office with working knowledge of database software. * 75% travel to deliver onsite training and complete installations. * Will occasionally lift and/or move up to 25 pounds. ## Description The Technical Support Specialist coordinates activities to provide customers with information and technical support to successfully resolve their issues. Delivers onsite and web-based training on company products for nuclear medicine customers and provides phone and email support between training engagements. Requires travel with up to 75% travel to customer sites., * Plans, schedules, and delivers onsite and web-based training sessions for new and existing customers on company products, features, and clinical workflows. * Provides phone and email support to customers when not engaged in scheduled training, focusing on customer satisfaction, quality, and efficiency to resolve customer issues. * Coordinates technical liaison services between management, production department, sales department, and customers regarding company products. * Facilitates technical liaison services to inform customers of new types, specifications, and end uses of products. * Administers the installation of company products with customer in a timely fashion. * Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products. * Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims. * Enters cases in the data system to track customer complaints to include the timeline and the completion of customer repairs and warranty repairs. * Notifies customer of expiring products before they reach the end of service life and coordinates with sales to provide quotes for replacement products. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [SQL Murder Mystery: A game for hobby detectives who want to learn SQL](https://www.wearedevelopers.com/magazine/38-sql-murder-mystery-a-game-for-hobby-detectives-who-want-to-learn-sql) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)