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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Depot Technician - **Company:** Buchanan Technologies - **Location:** Grapevine, TX, United States - **Experience:** Experienced - **Salary:** $48,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Configuration Management Databases, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Software Engineering, Peripherals, Computer Equipment, Hardware Asset Management - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=34231cc7040a3d01 ## About the Role * Experience in an IT support, depot, or asset management environment * Knowledge of Windows operating systems and basic system administration tasks * Understanding of computer hardware components, peripherals, and software * Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word * Strong organizational skills including scheduling, documentation management, and workflow coordination * Strong analytical and research skills with the ability to interpret and act on data, * High degree of professionalism with the ability to deliver exceptional customer service * Self-motivated, proactive, and solutions-oriented with a positive attitude * Comfortable working independently in a complex, fast-paced, and sometimes unpredictable environment * Reliable, detail-oriented, and committed to accuracy in asset tracking and documentation Preferred Qualifications * Comprehensive experience with IT asset management (ITAM) and PC lifecycle management * Hands-on experience with AMDB/CMDB systems and ITSM platforms and processes * Knowledge of ITIL best practices; ITIL Foundation certification a plus * Familiarity with Remedy (BMC Helix) and asset management console functionality * Experience working in enterprise or large-scale deployment environments., * laptops/desktop imaging : 3 years (Preferred) * asset management or ticketing systems: 3 years (Preferred) * depot, or asset management : 3 years (Preferred) * managing shipping/receiving or inventory management: 3 years (Preferred) ## Description The IT Depot Technician plays a critical role in the lifecycle management of IT hardware assets across the organization. This position is responsible for the receipt, imaging, preparation, deployment, and return processing of end-user devices, ensuring that hardware is accurately tracked, properly configured, and delivered to end users in a timely and professional manner. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment that requires both independent execution and close collaboration with IT, operations, and service desk teams., Hardware Lifecycle & Asset Management * Receive, inspect, catalog, and store incoming IT hardware in designated functional areas * Coordinate hardware deployment, redeployment, assignment, and returns across the organization * Maintain accurate inventory levels and ensure the asset catalog is up to date at all times * Physically prepare, clean, and refurbish returned assets for redeployment * Manage and reconcile delivery receipts, packing slips, and purchase documentation in coordination with the hardware procurement team Device Imaging & Configuration * Image desktops and laptops according to documented build standards and deployment procedures * Validate device readiness prior to shipment or deployment, ensuring proper configuration and functionality * Troubleshoot basic hardware and software issues encountered during the imaging and preparation process Logistics & Shipping Coordination * Prepare and package hardware for shipment, ensuring proper handling and labeling * Coordinate with remote resources to facilitate receipt and installation of shipped equipment at distributed locations * Track outbound and inbound shipments and follow up on delivery exceptions or delays Stakeholder Collaboration & Support * Serve as a liaison between operations support staff and the service desk to process and fulfill hardware requests * Communicate proactively with end users and IT teams regarding deployment status and timelines * Provide a high level of customer service and professionalism in all interactions, Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. 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