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# IT Support Technician - Tier 1

- **Company:** Yuxcuxtal Corporation
- **Location:** Chino Hills, CA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Azure Active Directory, Remote Service Software, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, User Accounts
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fc222eca599e5ae3

## About the Role

This position is ideal for someone with 1-2 years of IT support experience who wants to continue developing their technical skills and build a long-term career in managed services and cybersecurity., * 1-2 years of professional IT support experience.

 * Excellent troubleshooting and problem-solving skills.
 * Strong written and verbal communication.
 * Outstanding customer service skills.
 * Ability to prioritize multiple tasks in a fast-paced environment.
 * Valid California driver's license and reliable transportation.

Preferred

 * Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 * CompTIA A+, Network+, or Microsoft certifications.
 * Experience supporting:
 * Windows 10/11
 * Microsoft 365
 * Microsoft Entra ID
 * Active Directory
 * Basic networking
 * Remote support tools
 * Experience working for an MSP is a plus.

What We're Looking For

We're looking for someone who demonstrates:

 * A positive, professional attitude.
 * Honesty and integrity.
 * Accountability and follow-through.
 * Strong attention to detail.
 * A desire to continually learn and improve.
 * The ability to remain calm under pressure.
 * A genuine passion for helping clients succeed through technology.

## Description

The Tier 1 IT Support Technician is responsible for providing first-level technical support to our managed service clients. You'll troubleshoot a variety of hardware, software, Microsoft 365, and networking issues while delivering an outstanding customer experience., * Provide remote and onsite technical support for Windows desktops and laptops.

 * Troubleshoot Windows, Microsoft Office, Microsoft 365, Outlook, Teams, OneDrive, printers, and common business applications.
 * Create and manage user accounts in Active Directory and Microsoft Entra ID.
 * Configure new computers and migrate user profiles.
 * Install and configure hardware, software, and peripheral devices.
 * Assist with basic networking issues including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
 * Document all work accurately within our ticketing system.
 * Escalate complex issues to senior engineers as needed.
 * Follow company security policies and IT best practices.
 * Deliver professional, courteous, and timely customer service.


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