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# IT Support Analyst

- **Company:** JRBT PC
- **Location:** Waco, TX, United States
- **Experience:** Experienced
- **Salary:** $51,002.0 - $61,984.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Network Connections, Citrix Systems, Microsoft InTune
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79163c4c54ed8474

## About the Role

· Demonstrates the ability to work independently and collaboratively to achieve goals

· Possesses strong customer services skills and works thoroughly in a professional work environment

Education and Experience:

· Two years of experience in a help desk or technical support role

· Technical experience with:

· Microsoft 365, Intune, & Entra

· Window 11 & Server

· Mac iOS

· Freshworks

· PDQ Connect

· CompTIA A+ Certification is preferred

· Technical experience using Wolters Kluwer CCH and Citrix is a plus

## Description

The IT Support Analyst will provide technical support to staff and clients.

Responsibilities and Duties:

· Responds to all requests for technical assistance by phone, email, or in-person through timely and professionally communication

· Troubleshoots and efficiently resolves technical issues related to hardware, software, and network connectivity

· Documents, tracks, and monitors incidents to ensure timely resolution

· Provides guidance and support to end-users by following established guidelines and procedures

· Collaborates with team members and other departments to escalate and resolve complex issues


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