> Markdown version of [/jobs/ext/1203226-it-service-desk-l2-l3-support-technician](https://www.wearedevelopers.com/jobs/ext/1203226-it-service-desk-l2-l3-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk L2 - L3 Support Technician - **Company:** Vintage Computer Brokers, Inc. - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Business Software, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Windows Servers, Virtual Desktops, Cloud Platform System, ServiceNow IT Service Management, Microsoft InTune, Computer Equipment, Gsuite, Workday - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6db300afc18fc72 ## About the Role A locally owned, Austin-based IT Managed Service Provider (MSP) is seeking a full-time Service Desk Level 2 / Level 3 Support Technician. Candidates must have very strong customer service skills, in addition to competence in providing advanced / escalated end-user support with Microsoft 365, Microsoft Azure Virtual Desktop, Microsoft Windows, Mac OS, Google Workspace, and modern business application technologies., * Minimum 5+ years in IT support or service desk environments, including IT ticketing and documentation systems. * Microsoft Azure Virtual Desktop System Administrator experience is particularly important and will help qualified candidates stand out. * Strong System Administrator experience in Microsoft 365 cloud environments, including MS InTune and MS Security / MS Defender, will also help qualified candidates. * Strong familiarity with Mac OS systems is required. * Windows Server, Networking, and DNS administrator skills are a plus. * Microsoft Azure / Infrastructure certifications are a plus. * Great communication skills are essential, both written and in phone/video call situations. ## Description This is a traditional IT helpdesk / ticket-queue position focused on day-to-day end-user support. Our customer base is growing. This role is to expand our service desk team with someone who can immediately engage with our customers' end users to resolve support issues and effectively document solutions in our support ticket and knowledge base systems. Candidates must be based in the Austin, TX metro area. Our service desk team primarily works from home offices. They are occasionally dispatched to customer sites in the greater Austin area, and occasionally work on computer hardware in our office in northwest Austin., * Resolve 6-10 L2/L3 IT support tickets per workday, including documenting work steps and solutions, and communicating status updates to end users. * Provide guidance and troubleshooting collaboration to the service desk team. Participate in occasional team meetings and huddles. * Participate in our after-hours on-call rotation approximately one week out of every two months. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [The Future of Employee Wellbeing: Benefits, Trust & Performance](https://www.wearedevelopers.com/videos/1808-the-future-of-employee-wellbeing-benefits-trust-performance) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)