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# IT Support Specialist

- **Company:** Onboardit, LLC
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Phishing, Remote Service Software, TCP/IP, Wi-Fi Technology, Microsoft InTune
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=76a3e54ade3f5c28

## About the Role

· 1-3 years of experience in a helpdesk or IT support role

· Working knowledge of Microsoft 365, Windows OS, MacOS

· Working knowledge of printer management

· Ability to identify phishing emails consistently

· Self-motivated to learn new skills and troubleshooting techniques

· Quick to learn and retain new skills

· Comfortable asking for help and working with other team members daily

· Familiarity with ticketing systems and remote support tools

· Basic networking fundamentals (TCP/IP, DNS, DHCP, VPN)

· Strong communication and customer service skills; Able to explain technical issues to non-technical users

· Comfortable addressing the occasional frustrating or stressful situation at the intersection of end users and technology

· Reliable, organized, and comfortable managing multiple tickets while using automated workflows to track time accurately

· Ability to work in-office in Phoenix

· Ability to pass a background check

· Arizona's Driver's License and reliable transportation for reimbursable client site visits

Preferred:

· Identity Management in AD and EntraID, Hybrid AD/EntraID

· Intune MDM Working Knowledge (not policy design)

· Conditional Access Policies working knowledge

## Description

· Serve as the first point of contact for client support requests via phone, email, and ticketing; triage, resolve, and escalate as needed

· Manage tickets on our ticketing platform (ConnectWise Manage), documenting work clearly and meeting response/resolution targets.

· Provide support for Windows, MacOS, iOS, and Android devices

· Handle user onboarding and offboarding (mostly automated)

· Microsoft 365 administrative tasks

· Application licensing changes and assignment/revocation

· 3rd party application troubleshooting, configuration, and support

· Coordinate technical support with 3rd party vendors

· Troubleshoot connectivity, printing, and basic network issues (Wi-Fi, DNS, VPN)

· Troubleshoot and remediate device compliance issue in Intune

· Endpoint initial setup and migrations

· Local admin elevation requests from end users

· MFA registration support for end users

· Follow documented SOPs and contribute to internal and client documentation

· Apply basic security hygiene practices (MFA, endpoint protection, following our security baselines) and escalate potential incidents

· Deliver an enjoyable and friendly support experience for our clients

· Client site visits in Phoenix Metro area only (gather/deploy devices, physical deployment for network or infrastructure gear led by an engineer).


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