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# Hardware/Software Installation Technician

- **Company:** DEFINITIVE INNOVATIVE SOLUTIONS, LLC
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Video Cards, Issue Tracking Systems, Kernel-Based Virtual Machine, Network Troubleshooting, SC Clearance, Computer Equipment, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=06d0f7549f9ccb2a

## About the Role

* Minimum 5 years' experience
 * SECRET clearance
 * DoDI 8140 IAT Level II certification (e.g. Security +CE)
 * DoD 8570 Compliance - Appropriate training and/or certification for the computing environment

## Description

Definitive Innovative Solutions (DIS) is a growing federal government contracting company seeking an IT Hardware Technician to be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Endpoint IT Systems., * Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.

 * Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices and other standard office equipment.
 * Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance.
 * Provide input and update to standard operating procedures.
 * Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
 * Participate in/lead special projects and daytoday operations
 * Consistently remain customer focused and provide a high level of customer service
 * Interact daily with supervisor, peers, and customers and provide polite and friendly customer service
 * Other duties may be assigned to meet business needs.


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