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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # German Speaking Technical Lead Support - **Company:** Ignite - **Location:** München, Germany (Remote available) - **Experience:** Expert - **Salary:** €60,000.0 - €75,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Health Informatics, Software as a Service, Dicom, Windows Servers, Cloud Platform System, Information Technology, Health Level Seven International, Front End Software Development, Sql Database Administration - **Published:** July 8, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=e2158cb7d820c82b ## About the Role * Remuneration: €60k - €75k per year, alongside a robust benefits package * Experience Level: At least 5 years of relevant industry experience * Language Skills: High-level German (minimum C1) and business-fluent English (minimum B2), * Education: A degree in Information Technology, a related STEM field, or equivalent practical vocational training. * Professional History: A minimum of 5 years working in technical customer care or support roles. * Leadership Background: Proven experience managing teams operationally or disciplinarily, ideally within a hybrid or remote team structure. * Technical Foundations: Strong proficiency with Windows Server setups and SQL database administration. * Medical IT Familiarity: Knowledge of healthcare-specific protocols like DICOM, PACS, HL7, and IHE. (Note: Strong leadership skills and deep support-process knowledge are valued above highly specific technical niche expertise for this opening). * Communication: Flawless German (C1) for client relations, backed by solid business English (B2)., * Understanding of ITIL methodologies or a credential in IT Service Management. * Experience operating within Agile frameworks. * Previous exposure to health-tech SaaS environments. ## Description As our Technical Support Team Lead, you will occupy a hybrid position that balances hands-on technical troubleshooting with personnel leadership. Operating as the primary liaison for clinical IT teams and healthcare facilities, you will ensure our archiving and cloud systems run flawlessly while driving continuous improvements in our overall service quality., * Specialist Advisory: Act as a reliable technical consultant for end-users and healthcare IT staff (such as PACS administrators) regarding our imaging solutions. * Incident Management: Oversee Tier 1 and Tier 2 support functions for frontend servers, proprietary applications, and cloud/archiving environments. * Root Cause Analysis: Perform detailed technical diagnoses to uncover underlying system flaws, collaborating with internal teams to resolve complex bugs. * System Health Checks: Actively monitor application and infrastructure performance across client networks and internal systems to maximize availability. * Documentation: Build, maintain, and enrich internal knowledge bases and user-facing self-service guides., * People Management: Offer comprehensive operational and disciplinary leadership to the technical support team. * Capacity Planning: Coordinate day-to-day assignments, assess team bandwidth, and triage incoming tickets to honor and exceed established SLAs. * Process Improvement: Regularly assess and update support frameworks and standard operating procedures to enhance client satisfaction. * Critical Incident Handling: Provide high-level technical oversight and client reassurance for premium accounts during severe system outages. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)