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# Helpdesk Operator

- **Company:** Troy University
- **Location:** Troy, AL, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Logging, Information Technology
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=280afa273bdd286a

## About the Role

1. High school diploma or equivalent
 2. Basic computer knowledge
 3. Customer service skills, 1. Experience working as a helpdesk operator

## Description

The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.


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