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# IT Superhero

- **Company:** Optfinity LLC
- **Location:** Springfield, VA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Macintosh Computers, Information Systems, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, File System Permissions, VMware Servers, Hyper-V, Microsoft Office, Microsoft SQL Server, Windows Servers, Citrix Systems, VMware VSphere, VPN Clients, Data Logging, Connectivity Problems, Office365, Firewalls (Computer Science), Computer Equipment, Information Technology, Vcenter, Network Server, Vmware
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55ce72a1a85de46c

## About the Role

We're looking for IT Superhero team players to join our winning Support Team. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Our IT Superhero's play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more., * 4+ years of related experience

 * The aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Citrix, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Application and Microsoft Office
 * The ability to communicate clearly. You can explain just about anything to anyone and you're comfortable communicating over the phone and in writing.
 * Strong customer service skills and a passion for creating an un-matched customer service experience.
 * The ability to deliver excellence independently and collaboratively., * A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.
 * The availability to work flexible hours is strongly preferred.
 * Sent us a cover letter explaining to us why they would be a perfect fit.

Preferred Certifications:

 * CompTIA: A+, Network +
 * Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Service Infrastructure

## Description

* Take ownership of customer incidents and requests by providing telephone, remote and onsite support to our clients and logging incidents and requests.
 * Solve issues for computer hardware and software problems through troubleshooting techniques.
 * Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac's, workstation and network connectivity issues, and Exchange Server.
 * Manage VMWare servers via vSphere and/or vCenter
 * Manage Hyper-V servers
 * Provide technical support for Microsoft Office Applications and Office 365


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