> Markdown version of [/jobs/ext/1205242-service-desk-technician-full-time](https://www.wearedevelopers.com/jobs/ext/1205242-service-desk-technician-full-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician - Full Time

- **Company:** 1ST MIDAMERICA CREDIT
- **Location:** Wood River, IL, United States
- **Salary:** $42,994.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Software Documentation, Computer Literacy, Data Transmissions, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Tablet Computers, Information Technology, Laptops
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bfabff31d01b621a

## About the Role

* High school diploma or equivalent.
 * One year of similar or related experience preferred.
 * Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.
 * IT experience with desktops, laptops, tablets and printers; including Microsoft Office Suite and Apple IOS.
 * Experience with Microsoft Active Directory, basic networking, and troubleshooting.
 * Experience using ticketing systems and writing technical support documentation.
 * Computer proficiency with hardware and software technologies required.

## Description

We are seeking a Service Desk Technician to provide the first line of support to end users on a variety of technical issues., * Provide Tier 1 contact and incident resolution to internal customers with hardware, software, voice/data communication issues and application problems.

 * Provide technical assistant to company desktops, laptops, printers, and other miscellaneous peripheral devices.
 * Maintain company documentation standards for proper issue tracking and customer support.
 * Write concise informative tickets, follow up on all tickets in a timely manner and follow through to resolution.
 * Proactively recognize issues and plan accordingly.
 * Provide onsite or remote support when necessary.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)