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# Assoc Analyst IT Onsite Support

- **Company:** TelCom Construction, LLC
- **Location:** Clearwater, MN, United States
- **Salary:** $50,000.0 - $57,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IOS Applications, Software Applications, Computer Networks, Simple Mail Transfer Protocols, Microsoft Office, Airwatch, Software Engineering, TCP/IP, User Environment Management, Diagnostic Tools, Connectivity Problems, Information Technology, Gsuite
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=578e1550bbc667eb

## About the Role

* Associates degree in an Information Technology-related field or 2 years of working experience in an Information Technology role or combination of education and work experience;
 * Acute attention to detail
 * Good, honest and respectful written and oral communication skills;
 * Perceptive demeanor that can relate to individuals at all levels throughout the Company;
 * Possess strong analytical and problem-solving abilities;
 * Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware, software applications and operating systems with a focus on quality including, but not limited to:
 * Windows 7/10;
 * Microsoft Office;
 * Printer Support (TCP/IP Settings, SMTP, etc.);
 * Installing network printers and troubleshoot printer connectivity problems;
 * Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.);
 * Android & IOS mobile technologies;
 * Mobile Device Management (e.g., Airwatch)
 * Experience with Google Apps for business preferred.
 * Ability to manage and protect highly confidential information;
 * Strong organizational skills and time management;
 * Possess a valid driver's license and acceptable driving record.

Core Competencies:

 * Team work
 * Tech Savvy
 * Thorough, respectful and effective communication
 * Detail oriented
 * Analytical
 * Self-motivated
 * Dependable
 * Organized

Work Environment/Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1) Frequent use of sight (specifically, close to perform computer work), hearing and voice 2) Regular light to moderate lifting (up to 30 lbs)
3) Frequently sit or stand for extended periods of time

4) Occasionally walk, kneel, squat, bend and twist
5) Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects 6) Physically able to participate and facilitate in training sessions, presentations, and meetings

## Description

The Associate Analyst IT Onsite Support is primarily responsible for supporting IT systems' end-users by troubleshooting and repairing technical products while using technical expertise and the Company's diagnostic tools. The Associate Analyst IT Onsite Support possesses in-depth knowledge of the Company's IT infrastructure so, when required or necessary, it is able to assist Enterprise-level IT teams to identify, support and resolve IT issues., * Serves as the primary point of contact for IT product end users for troubleshooting and repairing hardware and software issues. Provides friendly, courteous and quality support to all users;

 * Possesses a high level of self-accountability to provide a timely resolution to technical issues; o Responds to incoming telephone calls, voicemails, web-submissions, emails, chats and face-to-face requests for assistance from users experiencing IT problems;
 * Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems in an effort to minimize system downtime in a multi-user environment (i.e., client specific applications, printers, workstations, etc.);
 * Makes business-driven decisions related to the allocation of computer-related hardware disbursements; o Accountable to maintaining accurate inventory of hardware assignments, regularly inventories them and decides upgrade reasonableness and timing;
 * Ensures all hardware is distributed to all new users and collected from former users in a timely manner;
 * Supports and assists other IT Onsite Support Staff as needed;
 * Communicates technical information to both technical and non-technical users. Adapts communication style and presentation as appropriate for the given audience;
 * Escalates unresolvable issues appropriately;
 * Stays current with fundamental operations of relevant software, hardware and other equipment;
 * Travels to branch locations as requested;
 * All other duties as assigned.


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