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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Navan, Inc. - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $54,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, Cisco Hardwares, Software as a Service, Computer Maintenance, Issue Tracking Systems, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Network Connections, Remote Desktop Services, Software Asset Management, Software Engineering, Windows Desktop, Wi-Fi Technology, Software Licensing, Okta, Microsoft InTune, Information Technology, Slack, Atlassian Tools, Casper Suite, User Administration, User Accounts - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6ff0f445a606fb98 ## About the Role * Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect * Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required * 4+ years of experience in a customer-facing IT Support function * 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.) * Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices * Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices * Strong A/V & Video Conferencing setup and troubleshooting experience * Proven ability as an IT Specialist in a fast-paced and corporate environment * Ability to lift and carry items weighing 10-50 pounds * Bachelor's degree in Information Technology or any Computer-related degree is a huge plus ## Description * Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues * Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary * Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking * Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing * User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication * Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections * Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles * IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws * Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment * Support local A/V Operations * Support Company All Hands events, as well as any ad-hoc local All Hands events * Provide white glove support to C-level executives * Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends * Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.) * Assist IT leadership and other IT cross-functional teams with project-level deliverables ## Related Videos - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)