> Markdown version of [/jobs/ext/1205272-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/1205272-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** PURE INFUSION - **Location:** Phoenix, AZ, United States - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, CompTIA Network+, CompTIA Security+, Information Systems, Computer Literacy, Email Production, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Networking Basics, Software Deployment, Wide Area Networks, Wi-Fi Technology, Peripherals, Information Technology, 3-tier Architectures - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9534ad49ffdfe5fb ## About the Role Technical & Problem Solving: * Basic knowledge of Windows and/or macOS operating systems. * Familiarity with Microsoft 365, email platforms, and common business applications. * Fundamental understanding of hardware, peripherals, and basic networking concepts. * Ability to follow structured troubleshooting processes and think analytically. Customer Service & Communication: * Strong verbal and written communication skills. * Ability to explain technical concepts in clear, user-friendly language. * Patient, service-oriented approach with a focus on user satisfaction. Organize & Work Style * Strong attention to detail, particularly in ticket documentation. * Ability to manage and prioritize multiple requests in a fast-paced environment. * Ability to work effectively both independently and as part of a team. Experience: * 1-2 years of experience in a help desk, service desk, technical support, or customer service role preferred. * Entry-level candidates with strong customer service skills and technical aptitude are encouraged to apply. Education & Certifications Minimum: High school diploma or GED; relevant training or certifications preferred. Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, or Information Systems. Common Certifications (Preferred): * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * ITIL Foundation Work Environment & Physical Demands: * Hybrid work environment with prolonged periods of sitting and computer use. * Must be able to lift up to 15 pounds occasionally. Work Authorization Requirements: Authorized to work in the USA. ## Description The Service Desk Technician I serves as the primary point of contact for end-user IT support. This Tier 1 role focuses on resolving common technical issues, delivering a high-quality customer experience, and ensuring timely resolution or appropriate escalation of incidents. The position is ideal for entry-level to early-career professionals seeking to build foundational IT support skills in a fast-paced, service-oriented environment., * Troubleshoot and resolve issues related to Windows and macOS operating systems, standard business applications, hardware, networking (LAN/WAN, VPN, Wi-Fi), and peripherals (printers, phones, mobile devices). * Provide support via phone, Microsoft Teams chat, email, remote tools, or in person. Incident Management & Ticket Management: * Answer, log, track, and manage incidents and service requests using the ticketing system. * Prioritize requests according to defined service levels and business impact. * Maintain clear, accurate, and concise ticket documentation. * Confirm issue resolution with users prior to ticket closure. User & Device Administration: * Perform password resets, account unlocks, account creation, and basic permission changes using Active Directory or similar identity management tools. * Assist with workstation setup, hardware troubleshooting, and standard software installations. Documentation & Knowledge Management: Creating and updating knowledge base articles and documentation for recurring issues. Escalation & Collaboration: * Identify issues outside Tier 1 scope and escalate to Tier 2 or Tier 3 teams with thorough documentation of troubleshooting steps already taken. * Collaborate with IT team members to support service desk goals and continuous improvement. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)