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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Services Specialist - **Company:** National Wildlife Federation - **Location:** Reston, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Microsoft Azure, VoIP, Desktop Computing, Multi-Factor Authentication, Local Area Networks, Microsoft Office, Wide Area Networks, Esri GIS (Software), Office365, Tablet Computers, Microsoft InTune, Build Management, Information Technology, SolarWinds (Software), Deployment Automation, Laptops, Dropbox - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dff4292a787db242 ## About the Role * A+ certification or commensurate * Advanced skills in MS Office (2019-O365), Active Directory, macOS, and Windows Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus. * Considerable understanding of current and emerging Information Technology, knowledge of IT infrastructure, networks, LANs, WANs, computers, tablets, handheld devices, and telephony (VOIP) * Detail-oriented, able to follow tasks through to completion including appropriate * Proven consistency in following SOPs and delivery on SLAs * Possess hands-on experience in building and maintaining * Efficient time management and task prioritization flexibility, comfortable with tight deadlines at times * Able to build trusting, collaborative, and compassionate * Feels personally accountable for individual and shared * Self-starter mentality owns problems and pulls in other resources and expertise as needed to sleuth and * Capable of understanding the broader context and the bigger picture including NWF's strategic vision and the essentials of our mission. These proficiencies are typically consistent with at least three years of professional experience., The individual selected for this role is expected to exemplify the National Wildlife Federation's core values (collaboration, mindfulness, empowerment, inclusivity, and mission focus) and demonstrate leadership competencies, including: Self-Awareness & Learning * Dedicated to deepening understanding of cultural and systemic racism and the intersectionality of multiple forms of social inequality * Demonstrates awareness of positional power and privilege (both personally and professionally) and its attendant impacts * Consistently brings a high level of empathy, emotional intelligence, and social skills to work and interpersonal interactions Authentic Relationships & Community Partnerships * Maintains a sophisticated understanding of how group dynamics impact organizational culture, partnerships, campaigns and coalition work * Demonstrates capacity to maintain relationships across difference * Openly holds space, and invites others into conversations during sensitive engagements, exhibiting a responsible and respectful demeanor with colleagues and partners Direct Communication * Exhibits strong interpersonal skills rooted in teamwork, diplomacy, and respect * Strives to match intent and impact in all interactions * Acknowledges when mistakes are made and harm is done; works to repair breaches in relationships, * Ability to understand, analyze, and apply complex information, policies, and concepts * Ability to exercise sound judgment, problem-solve, and make decisions in situations involving ambiguity or competing priorities * Ability to maintain focus and sustained attention and manage multiple tasks or work-streams * Ability to listen, interpret, and respond appropriately in discussions with colleagues, leadership, and external stakeholders * Physical Requirements * Ability to remain in a stationary position for extended periods of time while working at a computer or attending meetings * Ability to operate standard office equipment, including computers, keyboards, monitors, telephones, and video conferencing tools * Ability to communicate and exchange information in person, via telephone, and through electronic or virtual platforms * Ability to read, review, and produce written and electronic documents, including prolonged use of computer screens * Ability to move within an office or remote work environment to access files, meetings, or equipment as needed Work Environment: * Work is performed primarily in an office or remote environment * Role may involve extended screen time and participation in virtual meetings, We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience, which may include paid and unpaid experience, including volunteer work, helps build the competencies and knowledge that translates to our openings. Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. Therefore, we encourage people from all backgrounds to apply to our positions. ## Description Technology Services Specialists serve as the primary point of contact with staff at the National Wildlife Federation for day-to-day technology needs. The background and responsibilities include knowledge of the hardware and software used by NWF staff, confidence and interest in researching and troubleshooting new and existing technologies related to usability, durability, security, and attention to detail and process needed to enable efficient and resilient helpdesk operations. Personal attributes required for this role: responsiveness to the typical range of technology understanding found in a large workplace, and commitment to a customer ethic that maintains and grows workplace productivity and satisfaction. Specialists are measured on both throughout performance and workplace improvement. In this role, you will: * Provide timely support to all staff on NWF-administered business-user hardware and software, including VoIP phones, laptops, mobile device connectivity, operating systems, MS Office, Zoom, and other business * Respond to requests through multiple means: telephone, email, face-to-face contact and help desk ticketing system (SolarWinds Service Desk). Maintain thorough notes of actions and resolutions, and conduct proper routing and escalations as outlined by the Helpdesk Manager and Director of IT. * Build and deploy new and existing computers on a set Contribute in maintaining and up-to-date computer asset inventory. Oversee hardware shipping and returns from HQ and all regional offices. * Administer Office365, Azure (Active Directory, Intune, MFA, and Autopilot) Iru, 1Password, Monotype, Zoom (User, Phone, and Zoom Room System Management), Druva, Adobe Creative Cloud Enterprise, Esri Enterprise, Dell Tech-Direct, Dropbox Enterprise, Splashtop, Mimecast and Google Groups accounts. * Manage task lists and regularly communicate progress, barriers, and reprioritization needs with * Contribute to business processes development and Advocate for changes to improve helpdesk operations. Follow SOPs and policies. Contribute to helpdesk operations and IT policy documentation. * Serve as a project team member on engagements executed within the Operations These can be projects led by other teams with tasks related to IT or IT-driven projects. * Participate in and support organizational events, both locally and across the Federation's operating states, by providing IT support and on-site technical assistance as needed. * Participate in new hardware and software rollout requirements gathering, analysis, rollout planning, and training and adoption services and related performance KPI during and post-implementation. * Participate in the IT Ambassador Program, create session curricula and steward their assignments and * Contribute to maintaining an up-to-date Knowledgebase documentation library living in Includes scheduled document reviews and updating., * Actively seeks feedback, direction, and guidance from all team members * Keeps colleagues and partners informed of decisions that impact them * Works to implement collaborative decision-making processes and structures that include voices from different programs and different levels of the organization so that decisions do not belong to a single person but can be collectively owned Innovation * Actively seeks new solutions to persistent problems by engaging a diversity of perspectives and experiences * Practices both/and thinking and the ability to accept ambiguity Equity Analysis & Action: * Motivated by values of equity and responsibility to those most marginalized * Committed to deepening an environmental justice approach in policy priorities, program development and partner engagement * Demonstrates awareness of the attributes associated with a white dominant culture and takes actions to dismantle hierarchies of oppression within that culture * Dedicated to advancing NWF's internal equity transformation and compelling partners and allies to incorporate equity into their work ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) ## Related Articles - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Women in Tech: Navigating Career Transitions and Breaking Barriers](https://www.wearedevelopers.com/magazine/491-women-in-tech-navigating-career-transitions-and-breaking-barriers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers)