> Markdown version of [/jobs/ext/1205304-student-worker-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1205304-student-worker-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Student Worker - Help Desk Technician - **Company:** LCTC INC. - **Location:** Baton Rouge, LA, United States - **Contract:** Internship / Graduate position - **Skills:** Computer Literacy, Desktop Computing, Web Browsers, Issue Tracking Systems, IT Management, Information Technology - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1332bc3677dae8a8 ## About the Role High school diploma or equivalent. Must be a full-time student and maintain full-time status in order to retain eligibility for continued employment as a student worker. Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester. Required Licenses or Certifications: * A valid Driver's License, and a clean driving record. * Proof of motor vehicle insurance * Proof of full-time student status * Must pass a background screen Preferred Experience: * Familiarity with internet browsers, personal computing devices, and basic computer troubleshooting. * Experience communicating professionally with technical staff and end users. Preferred Knowledge, Skills and Abilities: * Basic problem-solving skills, including diagnosing issues and identifying effective solutions. * Sound judgment in customer service and managing customer expectations. * Strong written and verbal communication skills. Core Competencies: Technical Skills - Comfortable navigating computer systems, browsers, and common software; able to learn new tools quickly. Diagnoses issues methodically, ask the right questions, and identifies practical solutions or knows when to escalate. Customer Focus - Treats every users interaction with patience, courtesy, and professionalism, even under pressure or with frustrated users. Communication - Explains technical issues clearly to non-technical users; documents tickets in a way others can understand and act on. Work Quality and Organization - Accurately logs ticket information, follows up consistently, and catches patterns others might miss. Prioritizes multiple open tickets and balances coursework with a part-time work schedule. Interpersonal and Adaptability - Works well with IT staff and other student workers; contributions to a supportive team environment. Adjusts to shifting priorities, new systems, and unexpected issues without losing composure. Professional and Accountability - Looks for ways to improve processes rather than just closing tickets and follows through on assigned tasks without heavy supervision. Handles sensitive user/system information responsibly and takes ownership of assigned tickets through resolution. Benefits: Benefits offered include Employee Assistance Program and option to contribute to Supplemental Retirement. Specific benefits depend on job category, percent effort and length of employment. ## Description Help Desk * Build strong, professional relationships with LCTC System IT staff to foster a supportive and collaborative team environment. * Work Request and Incident tickets in a timely manner within the ticketing system. * Identify recurring ticket patterns that may signal a larger system issue and report them to the appropriate IT staff member. * Document ticket details accurately, using clear, professional, and courteous language. * Communicate effectively and professionally with customers, coworkers, and IT leadership. * Perform other related duties as required or assigned. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)