> Markdown version of [/jobs/ext/1205324-technician-help-desk-226-days](https://www.wearedevelopers.com/jobs/ext/1205324-technician-help-desk-226-days). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technician, Help Desk (226 Days)

- **Company:** Dallas Independent School District
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $41,909.0 - $51,112.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Apple Mac Systems, Software Applications, Chrome OS, Microsoft Office, Microsoft Operating Systems, Networking Basics, Software Engineering, TCP/IP, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Gsuite
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56dcc4af77645b82

## About the Role

* Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services
 * A+ Certification preferred
 * Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
 * Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
 * Knowledge in troubleshooting and resolving operating system and software issues
 * Knowledge in troubleshooting and resolving technology hardware failures
 * Strong verbal and written communication skills
 * Knowledge of audio-visual devices preferred
 * Knowledge of TCP/IP and basic networking protocols
 * ITIL V3 Certification preferred
 * Must maintain confidentiality
 * Excellent customer service skills

## Description

Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

 * Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions
 * Document each customer interaction through the incident management application
 * Respond to telephone calls, emails ,chat and personnel requests for technical support
 * Assign incidents to appropriate IT departments and technicians
 * Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users
 * Support computers, mobile devices, digital A/V equipment and peripherals
 * Support instructional software applications
 * Attend training and meetings as required
 * Follow attendance policy as assigned by supervisor
 * Perform other functions that may be assigned by Infrastructure Department and/or supervisor
 * Follow all rules, regulations, and policies of Dallas ISD


## Related Videos

- [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3)

## Related Articles

- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)