> Markdown version of [/jobs/ext/1205518-it-help-desk](https://www.wearedevelopers.com/jobs/ext/1205518-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** The Metro Group - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $40,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Information Systems, Computer Maintenance, System Configuration, Data Loss, Dynamic Host Configuration Protocol, Microprocessors, Domain Name System (DNS), Perl (Programming Language), Internet Information Services (IIS), Virtual Private Networks (VPN), Python (Programming Language), Microsoft Office, Windows Servers, Networking Cables, Network Connections, Print Servers, Windows PowerShell, Remote Desktop Services, Virtual Machines, Batch Scripting, Scripting, Office365, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Support, Laptops, Network Server, Vmware - **Published:** July 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2229c1d2add22c87 ## About the Role * Must have excellent communication and prioritization skills with an emphasis on customer service & satisfaction; * Bachelor's degree in computer science, information technology, information systems, or similar, plus two years relevant experience; * An appetite to learn * Windows Server administration experience, including Active Directory, DNS, DHCP, IIS, print servers a plus; * Virtual machine administration experience (specifically VMWare) - configuring, resizing, deploying, decommissioning a plus; * O365 and Azure administration experience a plus; * Networking and Firewall setup and maintenance experience a plus; * Scripting experience with PowerShell / batch scripting, PERL, Python, etc. a plus General "can do" attitude to undertake dynamic changes in the workplace. ## Description We are seeking candidates to provide Help Desk-level maintenance and network support to IT users company wide. The position will install and troubleshoot computer hardware/software, systems, and data related to email, printers, phone system, etc. Additionally, this position will support network connectivity for CPUs, laptops, VPNs, remote desktop and mobile devices (both on site and remotely). This position will require a dynamic professional that's able to adapt and manage a wide range of technical responsibilities., Your responsibilities will include, but may not be limited to: * Administration and internal support of the company PCs, servers, internet, A/V equipment, network wiring/cabling, phones and related equipment; * Assisting employee users with all IT-related issues and providing desktop support across a distributed workforce with multiple offices (remote support for those outside of NYC); * Setting up and closing all hardware and software IT requests for new/departing employees, including sourcing and rolling out desktop or laptop, cell phone and desk phone, and personal scanners/other peripherals; * Ensure servers and systems are up according to their SLAs and mitigate risks concerning downtime / data loss; * Office 365 account administration and account setup; * Spearheading and acting as point person for IT projects, ensuring on time and on budget completion with minimal operational impact; * Working effectively and efficiently with outside vendors, often times liaising between vendors and our users; * Correctly prioritizing and troubleshooting issues reported by users for timely resolution, escalating to management/outside vendors when required; * Providing basic level of training on proprietary programs for new users; * Completing system upgrades, maintaining licensing, performing routine PC maintenance; * Maintaining inventory for IT-related consumables; and * Assisting executive management with research and special projects ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [How to Avoid LLM Pitfalls - Mete Atamel and Guillaume Laforge](https://www.wearedevelopers.com/videos/1328-how-to-avoid-llm-pitfalls-mete-atamel-and-guillaume-laforge) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [From Shadow AI to Secure Intelligence: Safe AI Usage in the Enterprise](https://www.wearedevelopers.com/videos/2093-from-shadow-ai-to-secure-intelligence-safe-ai-usage-in-the-enterprise) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)