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# IT Support Technician - Hybrid

- **Company:** System Pavers Inc.
- **Location:** Santa Ana, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Remote Desktop Services
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3bd9b11d008dc2ac

## About the Role

* Should have 2 - 3 years' experience
 * Highly organized - process focused
 * Excellent analytical & problem-solving skills
 * Service-oriented and customer-focused
 * Excellent communication skills

## Description

System Pavers is growing at a tremendous rate, and we're looking to expand our corporate team with a dynamic IT Support Technician. In this position, you will be responsible for the day-to-day support, configuration, and maintenance of all the workstations within the company's infrastructure. You will be supporting users, managing help desk tickets, and assisting the team in supporting critical applications., * Adds/Moves/Changes

 * Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they Identify/understand the heart of the problem
 * Track and maintain support tickets using support desk software
 * Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
 * Trains and orients staff on use of hardware and software
 * Install and configure applications
 * Monitor and maintain network/desktop/mobile systems
 * Assists in maintaining systems documentation
 * Creation of instructional documentation
 * Remote desktop support
 * Mobile device management
 * Server/system updates


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