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# Level 2 IT Technician

- **Company:** Morris Inc
- **Location:** Duncan, SC, United States
- **Experience:** Experienced
- **Salary:** $45,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, System Configuration, Linux, Hyper-V, Network Administration, Network Protocols, Virtualization Technology, Virtual Environment, Firewalls (Computer Science), Information Technology, Vmware
- **Published:** July 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1a4c267de4047ff5

## About the Role

* Advanced Technical Troubleshooting: Proficient in efficiently resolving complex technical issues, ensuring minimal downtime.
 * Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.
 * IT MSP Experience: Demonstrated experience working within an IT Managed Service Provider environment, understanding the dynamics and demands of managed IT services.
 * Customer Service: Strong customer service skills with a focus on client satisfaction and relationship management.
 * Incident Management: Proactive approach to incident management, minimizing service disruptions and swiftly resolving issues to uphold the high standards of MSP service delivery., * Minimum 3 years of experience in IT support or a similar role.
 * Proficiency with Windows and Linux operating systems.
 * Experience with virtualization technologies (e.g., VMware, Hyper-V).
 * Strong knowledge of network protocols, firewalls, and security measures.
 * Excellent troubleshooting and problem-solving skills.
 * Strong communication and documentation skills.
 * Ability to work both independently and as part of a team.
 * Valid driver's license and clean driving record.

## Description

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate with the team, and deliver exceptional IT services., * Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.

 * Network Management: Assist in configuring, monitoring, and optimizing network systems to deliver reliable and secure connectivity.
 * Hyper-V and Azure: Support virtual environments using Hyper-V and cloud platforms like Azure.
 * Documentation: Maintain detailed documentation of system configurations, procedures, and changes.
 * Customer Service: Provide exceptional customer service, ensuring client satisfaction and maintaining strong client relationships.


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